Support

Start Here.

Are you a Premiumcast Publisher?
Premiumcast is an e-commerce service provider and supports companies who provide products and services as Premiumcast publishers. If you are not a Premiumcast publisher, please seek support from the company you are doing business with directly.

Yes, I am a Premiumcast publisher.

Have you searched our knowledgebase to see if there is already a solution to your issue?

Click Here to Search the Knowledge Base

I have searched the knowledgebase, but no solution was found.

If you've searched our knowledgebase, but no solution has been found, here are some resources you can also try:

• For a list Premiumcast Features click here:
  
  Premiumcast Features


• A list of payment gateways that Premiumcast works with is here:
  
  Payment Gateways


• If you are using, or plan to use PayPal standard, carefully read this page:
  
  Using PayPal with Premiumcast


• Information and downloads for "Member Lock" Wordpress membership site plugin for Premiumcast viral publishers:
  
  Member-Lock Wordpress Plugin

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Most of our documentation is found inline within the system, accessed by mousing over the icon:


Have you checked the in-system help?

I have checked the in-system help but my issue is not resolved.

Submit a help ticket.

I have not checked the in-system help.

Before submitting a help ticket, please check the inline help. It can be found by mousing over the icon on the page of the feature you are using.

I have not searched the knowledgebase.

Before submitting a help ticket, please search our knowledgebase to see if there is already a solution to your issue.

Click Here to Search the Knowledge Base.

No, I am not a Premiumcast publisher.

Premiumcast is an ecommerce service provider.
Contact the company you are doing business with directly for support.
Premiumcast is not the company you are doing business with and we cannot assist you.